Help zone

Postage Details

General postage information

Pick Ups
ARB Games now offers pickups of your orders from two locations.

1. The ARB Games shop at Carrara Markets located next to Carrara Markets Bakery and Cafe Carrara. Open on Fridays 7:00am to 1:00pm and every weekend 7:00am to 3:30pm. 

2. My private residence at Banora Point, or at Banora Point post office, please send a message to organise a time and location.

Despatch Times
Generally, all orders are despatched between 2-3 business days of receipt of your order and payment. However, occasional delays may occur if a product is temporarily out of stock and needs to be ordered in.  You will be notified if your order will be affected by any undue delays.

How are Parcel Post Postage & Handling Charges Calculated?

All orders are despatched with tracking using Australia Post.
All postal charges are calculated using an official Australia Post Parcel Post calculator that has been built into the website. A handling fee of $3.00 applies per order to cover the cost of envelopes / boxes / packaging and handling.

However, if your order can be placed inside a prepaid satchel, they will be used and any excess postage & handling costs will be refunded.
Charges will be $12.50 for up to 1kg, 15.00 for up to 3kg, and $20.00 for up to 5kg satchels.


International Orders

All international orders are despatched using standard Australia Post international airmail with orders over $50.00 AUD in value also including tracking.


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