General postage information
Pick Ups
As ARB Games operates from a private residence, pick-ups are generally not offered. However, pick-ups can be organised at a suitable location by prior arrangement - please contact ARB Games by email at sales@arbgames.com.au. All items being picked up must be paid for in full prior to pickup, or COD on pickup.
Despatch Times
Generally, all orders are generally despatched within 5 business days of receipt of your order and payment. However, occasional delays may occur and you will be notified if your order will be affected by any undue delays.
How are Parcel Post Postage & Handling Charges
Calculated?
All postal charges are calculated using an
official Australia Post Parcel Post calculator that has been built into the website.
A handling fee of $2.00 applies per order to cover the cost of envelopes / boxes / packaging and handling.
All orders of $50.00 AUD value or more will be sent using registered post, including additional insurance for orders over $100.00 AUD value. No extra cost applies for this service.
Australian Orders
All orders for delivery within Australia are despatched using Australia Post normal mail which includes insurance up to $50.00.
All orders exceeding $50.00 AUD in value will be sent via registered post, including additional insurance for orders exceeding $100.00 AUD value. No extra cost applies for this service.
International Orders
All international orders are despatched via Australia Post Standard Airmail. All parcels with a value of up to $50.00 AUD will be despatched without insurance. All parcels with a total value exceeding $50.00 AUD in value will be despatched via Australia Post Airmail including insurance.
Sea mail can be arranged for larger & heavier items, please contact ARB Games if you would like your parcel shipped via this method (not available for New Zealand).
Customers wishing to order products who reside in the Asian region are required to complete payment by Western Union Money Transfer. Please contact me if you require this option. Credit card payments will no longer be accepted from this region, due to previous fraud attempts.
Additional Insurance International Orders
Orders that exceed $100.00 AUD in value will have the correct additional insurance costs necessary, automatically added to the total postage total.
The standard indexation for additional insurance is as follows:
$2.00 per additional $100.00 AUD cover or part thereof, after the initial $100.00 AUD value.
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